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Equipment Service

Nationwide Focus on Your Success

SERVICE BUILT
AROUND YOU

Betco® has always focused on innovating for the success of cleaning professionals. These innovations extend across our full line of floor care equipment. Additionally, Betco's equipment is paired with world-class service that focuses on maximum uptime and asset return at the lowest cost of ownership.

For you, this means:
  • Increased performance
  • Enhanced satisfaction
  • Reduced downtime
  • Reduced capital and expense cost

Uptime is the best time

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When machines are running smoothly, your performance shines and days are better. With first-time completion rates of 70%, Betco's service is designed to keep your operation online through:

High Service Coverage
  • 500 service techs in 50 states and Puerto Rico
Superior Service Level
  • Phone support from 8:00 am – 4:30 pm EST with email and online form that can be submitted 24/7
  • General service: technician on-site within 24 - 48 hours
  • Emergency service: technician on-site within 24 hours
  • Preventative Maintenance (PM) programs
High-Quality Technicians
  • Trained and seasoned technicians for repairs and installation services
  • Measured and tracked performance metrics

Machines last longer

With Betco's vast experience in building successful, full-scale facility care programs, we know that machine investments are those that need to pay back with maximum asset return. Betco's equipment service program focuses on this with elements like:

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Bottom line, it's your bottom line

Keeping your operating costs in check is tough to do without a partner like Betco Service. Machine ownership is not a sprint, it is a marathon so you need a partner that delivers:

Warranty and General Maintenance Service
  • Many issues handled with free phone troubleshooting
  • Fully audited repair invoices and high first-time repair rates
Exception Reporting
  • Know trouble machines and locations to address higher costs
Fixed Cost and Not To Exceed (NTE) Service Options
  • Highly predictive maintenance costs
  • Easily managed budgets and P&L's
Full Service Lease Program Options
  • One payment, no worries - move from capital ownership to managed expense

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At your service … anytime

24/7 Convenient Access

Don't worry, we know machines work abnormal hours and Betco Service is there for you. Utilize any of these convenient ways to access service support: